Thursday, May 31, 2012

Customer Service ? Your Next Customer Could Have 10000 Followers

Group of peopleElliott walked into a restaurant and waited, watching the hostess giggle and gossip with one of the wait staff. He watched them carry on for a couple minutes, unconcerned he was there, even after he said something. As he turned to leave, he pulled out his phone and furiously typed out a message. Before his car left the parking lot, he had sent a message about his experience. He warned his 10,000 web community friends about this restaurant.

?Someone like Elliot might walk into your business next. What kind of message will he or she send about your customer service?

?Years ago, if people were upset with your product or service they might tell 10 or 11 others. No more. With the growth of smart phones, tablets and laptops, they can now turn thousands away from your establishment within seconds.

?On the other hand, people who are pleased with their experience, who used to tell two or three people, can now rally thousands of new prospects!

?What can we do to maintain our reputations in this new world? A business must begin with a customer service plan. By recognizing and acting on this plan, a business is on the road to creating a strong customer base.

?On the Ground
First and foremost, we need to be sure that we (owners, managers and employees) do our best to deliver a perfect product to everyone who enters our door. If something does go wrong, everyone needs to know how to provide first-class customer service.

Great customer service is a set of skills that can be learned. The most efficient way to teach these skills is with a system, customized to your business. This strategy also helps managers and employees practice customer service consistently. Once you and your staff learn customer service principles, continuous review and practice are necessary.

When a customer arrives and has anything less than a good experience, someone on your staff needs to take care of the problem right away. It is more dangerous than ever to ignore the dissatisfied customer. Knowing how to turn a dissatisfied patron into a loyal customer is one significant key to offering great customer service and keeping the path to your door inviting.

In the Air
Customers no longer only talk about their experiences. More mobile devices mean more customers respond immediately to their experiences with your business. These airborne messages speed up their feedback and they can influence thousands with the click of a few keys. Recognizing and responding quickly to this feedback is a crucial action for protecting your business reputation.

Reputation management is a new skill businesses need to master. This is another level of service as necessary as delivering face-to-face service. Reputation management is protecting your image on the net (brand vigilance). Two significant factors are knowing what others are saying about your company online and maintaining a positive image with your online presence. Your web presence may be on Facebook, Google Places, Twitter, Linkedln, FourSquare or local networks. If you are not working on your image, others probably are, and it may not be what you want.

Great customer service is never an accident. It is the result of preparation and training. Today the astute business person must manage customer service both in their establishment and on the net.
It?s important to make sure you have a simple pathway for satisfied customers and raving fans to post reviews on-line. This can be as simple as having key directories like Google Places or Yelp accessible from your website, easy to find where they can be accessed without having to scroll down or go to a different page.

Another important aspect of reputation management is training your staff to listen out for raving fans and both appreciating them as well as making it easy for them to post a review on-line. It all starts with being clear which customers will appreciate your product or service the most and which customers you cannot serve well, attracting the best and monitoring the others. Be sure to have good social media, web based content and simple reputation monitors like Google/alerts or socialmention.com .

When a customer arrives and has anything less than a good experience, someone on your staff needs to take care of the problem right away. It is more dangerous than ever to ignore the dissatisfied customer. Knowing how to turn a dissatisfied patron into a loyal customer is one significant key to offering great customer service and keeping the path to your door inviting.

Want to take your customer service to a more productive level?

To help your business prosper on the ground and in the air, Martin Brossman and Drew Becker are offering Customer Service Training.? They specialize in fulfilling the unique needs of your business and creating effective customized training plans.

Contact:? Colleen@MartinBrossman.com to schedule an initial conversation.

Martin Brossman is a business success coach and trainer with experience in retail management and? award-winning customer service.? He integrates social media strategy with grassroots marketing..

Drew Becker is a trainer and teacher. He has worked in customer service and developed a customized system to help companies train their staff to provide excellent customer service.

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Guitar Pee urinal turns user into a music whiz

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Wednesday, May 30, 2012

US sees window for Iran nuclear talks closing

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Some points about your home staging that you basically will want to ...

With the developing desire of property staging, acquiring home staging certification from a respectable establishment is getting mandated for those who are organizing to break into this prosperous organization. Like all aspects of the real estate sector, property staging certification is component an increase in standing, and portion an evidence of talent. When you are trying to pick up new customers, possessing property staging certification from a highly regarded vendor will help make a considerable distinction in how rewarding your attempts are.

In addition to serving to construct up a consumer base, residential home staging certification will support you create the skills that you want in buy to do a shrewd profession at place staging. The alot more advanced you end up at house staging, the larger the degree of inside model ability and landscaping knowledge that you need. Obtain expertise that give you a better eyesight for tracking down out how rooms will very best glimpse is integral to certify, and the general expertise of a best your home stager.

The most beneficial matter you can do to put together your place for sale is to get rid of clutter. Make a property rule that for every last new item that will come in, an old an individual has to go away. A single of the principal contributors to a cluttered look is experiencing also significantly home furniture. When expert stager descend on a your home getting prepped for market place, they commonly whisk absent as significantly as fifty percent the owner?s furnishings, and the residence glance much even larger for it. You really don?t have to whittle that substantially, but consider a very difficult glimpse at what you have and check with on your own what you can reside devoid of.

Reposition sofas and chairs into cozy conversational groups, and area items so that the website traffic stream in a room is obvious. Not only will this make the room more person-friendly, but it will open up the space and make it appear much larger.

Budding magnolia clippings or unfurling fern fronds herald the arrival of spring, summer blooms provides splashes of cheerful shade, blazing fall foliage warms up your decor on chilly autumn days and holly branches significant with berries start looking smashing in winter season.

If you you should not have the dough to invest in a new mattress, just get the frame, purchase an reasonably priced air mattress and gown it up with neutral-patterned bedding. And remember to declutter. By cleansing out your closets, you are exhibiting off your storage space, which sells homes ? it invariably ranks large on buyers? priority listing.

Countless of our households are improperly lighted. To treatment the complication, grow the wattage in your lamps and fixtures. Purpose for a full of a hundred watts for each 50 square toes. Will not count on just one or two fixtures for each space, either. Make sure you have a few styles of lighting: ambient (common or overhead), job (instant, beneath-cabinet or looking at) and accent (table and wall).

When it arrives to eye-satisfying accessorizing, odd figures are preferable, in particular a few. Rather than lining up a trio of components in a row, consider a triangle and place a particular item at just about every stage. Scale is imperative also, so in your group of three be totally sure to alter height and width, with the premier item at the back and the littlest in entrance. For utmost result, group equipment by shade, shape, texture or some other unifying factor, stagers recommend.

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Facebook phone may finally become reality

14 hrs.

You've heard it before, but this time it may come to fruition: Facebook is working on its own phone.?

Why would it be different this time than in the past, when such an effort was reported, although denied by the social networking giant??

There are at least a few reasons:?Google, definitely not Facebook's BFF, recently completed the purchase of Motorola Mobility; and ahead of Facebook's recent?IPO, the company acknowledged that mobile is a key area in which it needs to grow, with more and more?Facebook users accessing the site via mobile than on computers. And right now, the social network has not pushed advertising ??its key revenue source ? onto mobile. Facebook CEO Mark Zuckerberg contends that will change,?saying recently that transforming its mobile and advertising experience are top priorities in 2012. ? ??

"We don't comment on rumor and speculation," said a Facebook spokeswoman when asked for comment by msnbc.com about the Facebook phone. But, she added, "Our mobile strategy is simple: We think every mobile device is better if it is deeply social. We're working across the entire mobile industry; with operators, hardware manufacturers, OS providers and application developers to bring powerful social experiences to more people around the world."

Of additional interest: Facebook is also looking at buying Opera, the mobile Web browser prized for its efficiency. In a report Tuesday, Reuters quoted Arctic Securities as saying such an acquisition would "enhance the now limited mobile experience of Facebook, improve Facebook's mobile monetization problem, help Facebook retain online game developers leaving the social network over the lack of a mobile platform and further improve Facebook's ability to target ads."?

Facebook also recently announced plans to open its own app store.

The New York Times reported over the weekend that "people briefed on Facebook's plans" say the company "hopes to release its own smartphone by next year. These people spoke only on the condition of anonymity for fear of jeopardizing their employment or relationships with Facebook."

Facebook has "already hired more than half a dozen former Apple software and hardware engineers who worked on the?iPhone, and one who worked on the?iPad, the employees and those briefed on the plans said."

Last year, HTC released what was described as a Facebook phone, with a dedicated hard-key button for Facebook on it. The phone, called the Status, never took the market by storm like the iPhone or Samsung Galaxy or Motorola Droid models.?

Check out Technolog, Gadgetbox, Digital Life and In-Game on?Facebook,?and on Twitter, follow Suzanne Choney.

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Sports Chatter (5-30) ? West Life - Serving the Westshore ...

The Westlake High School varsity baseball team (23-6) defeated Ashland 10-7 on Saturday in the regional championship game and will play in the state semifinals tomorrow night at Huntington Park, home of the Columbus Clippers, at 4 p.m., with the state finals being played on Saturday at Huntington Park at 1 p.m.

Westlake High School graduate?Margot Shumway will be crossing the pond this summer and representing the United States at the London Olympics in rowing. This is her fifth year on the U.S. Rowing team.

Rocky River City Schools is seeking a middle school boys cross country coach and a seventh-grade girls volleyball coach. These positions are for the 2012-13 school year. Applicants should have certifications in SRFA, CPR, NFHS and Fundamentals of Coaching. Interested persons should contact Mark Wagner, Rocky River High School athletic director, at 440-356-6802.

Magnificat High School is seeking a junior varsity soccer head coach and a JV-B soccer head coach. Contact varsity coach John Fenix at jfenix@magnificaths.org.

Westlake High School is ?seeking two boys assistant basketball coaches and a boys assistant swimming coach. Any interested coach should e-mail a cover letter, resume and reference list to?Tony Cipollone, director of athletics,?at Cipollone@wlake.org and/or apply online at www.wlake.org. Please, no phone calls.

Operation Hope will be collecting used soccer equipment to be shipped to African refugee camps. Every year thousands of youths in Africa go without proper equipment to participate in sports. It is their goal to provide refugees of Ghana and Liberia with the materials needed to enjoy the game they love. They are looking for soccer shoes, balls, shin guards, jerseys, shorts and socks. Drop-offs can be made at the Westlake Recreation Center lobby throughout the month of May and the Force Sports center on Center Ridge Road in Rocky River on June 9, from 2-4 p.m.

Hands on Soccer will be conducting a summer soccer skills camp at St. John (Westshore) Medical Center in Westlake on July 9-13. Former Cleveland Crunch and Force player Otto Orf and his instructors will be on hand to teach the fast and furious game. Starters camp, skills academy, goalie school and the advanced camp will all be offered. There are morning, afternoon and all-day camps available. Soccer starters and field player camps are priced at $125 (half day) and $185 (full day). All goalkeeper and advanced camps are priced at $125 (half day) and $210 (full day). To register online, find a camp in another location or get more information, go to www.HandsOnSoccer.com or call 330-325-1499.

Registration is open for the John Sanders Memorial Golf Outing benefitting the Olmsted Falls Schools Endowment and Alumni Association and its scholarship programs. The outing will take place July 14 at Mallard Creek Golf Course in Columbia Station. The cost is $80 per golfer, including 18 holes of golf, riding cart, lunch, beverages, steak dinner and favor. The cost for dinner only is $25. The format will be a four-person scramble with no handicaps. Tee times will begin at 10 a.m. For more information, call the alumni office at 440-427-6030.

The 12th annual Gathering Place??Race for the Place? 5K and one-mile walk takes place June 3 at Beachwood Place. The race starts at 9 a.m., rain or shine, on the upper-level parking deck between Nordstrom and Dillard?s, located at 26300 Cedar Road in Beachwood. A National Cancer Survivors Day ceremony featuring Jim Donovan, who is this year?s honorary cancer survivor chairman, begins at 8:45 a.m. Following the race, an award ceremony will take place at 10:30 a.m. Entry fees for the 5K are $23 for adults, $18 for teens ages 13-17, $13 for youths ages 6-12 and free for children?ages 5 and under. Entry fees for the one-mile walk are $20 for adults, $15 for teens ages 13-17, $10 for youths ages 6-12 and free for children ages 5 and younger.?Beachwood Place is offering a chance to win a $1,000 gift card to race participants who are 18 or older and who raise $500, or are the captain of a team of at least 25 people. For more information, contact the Gathering Place West at 216-595-9546 or visit the website at www.touchedbycancer.org.

Online registration is open for North Olmsted Mayor Kennedy?s Run on Sept. 23.? All proceeds go to scholarships for high school seniors who reside in North Olmsted. Please visit www.hermescleveland.com to register.

?Run at the Ridge? race
On Saturday, June 16, at 8:30 a.m., all are invited to participate in the ?Run at the Ridge? 5K Race and Fitness Walk, with proceeds benefitting North Ridgeville Community Care. Sponsored by the Cleveland Clinic, Del Webb and Active Runner, the race will be held (rain or shine) at Pioneer Ridge in North Ridgeville, located off Bender Road.?The first 300 registered participants will receive a premium running shirt. Overall winners will receive a free pair of running shoes from Active Runner. Refreshments will be served at the conclusion of the race. Registration forms are available online at www.ourpioneerridge.net or by calling 440-327-1866. Preregistration cost is $20;? race-day registration is $25 beginning at 7 a.m.

The Cleveland Touchdown Club annual golf outing is July 19 at Coppertop at Cherokee Hills. For $100, you will get 18 holes of golf, a celebrity 5th golfer, lunch, dinner, and a chance to bid in our silent auction. Each golfer will also receive a polo golf shirt amongst other fantastic gifts! Visit?www.clevelandtouchdownclub.com and register under the ?Events? tab.

The 2012 Tiffin University track and cross country summer camp will be held June 17-19 at the university?s new state-of-the-art $12,000,000 indoor track. The coaches and presenters in this camp have well over 100 years of track and cross country coaching experience. The camp will be limited to 100 athletes, so please get your deposit in early?to hold your spot in the camp. There will be over 11 coaches on staff, covering sprints, hurdles, pole vault, high jump, shot put, discus, hammer throw and distance running, including cross country. The camp brochure can be?viewed and printed from the website at www.gotiffindragons.com/f/Camps_and_Clinics/Track_and_Field_Camps.php. For more information, call Ron Martin at 419-618-6211 or e-mail him at martinra@tiffin.edu.

39th Annual Phil Bova Baseball Camp

Experience your own spring training with the Phil Bova baseball camp June 18-22. The camp features an outstanding staff with over 200 years of?experience; professional, college and high school coaches on hand daily; individual instruction for all age levels; six batting cages in use daily; Competition Day to evaluate campers in throwing, hitting and bunting; games played daily on seven fields; a cap and shirt for every camper; Best Camper plaque awarded in each age group; lunch provided daily; guest speakers who?share their expertise; a?professional camp photo for each camper; inside demonstration instruction during inclement weather; and a 1:10 ratio of staff to campers.

Camp schedule and information:
Our planned daily schedule will?feature a morning session and then two sessions in the afternoon. You will then be able to apply what you learned at camp to your games afterward. A typical day will be as follows:

8:15 a.m. ? ?Arrive at Westlake baseball field ready to play
11:20 a.m. ? Lunch provided
12:30 a.m. ? Back on field for instruction
1 p.m. ? Instructional age group games
2:30 p.m. ? Individual instruction or stations
4 p.m. ? ?Depart for the day

The camp cost is $230 per camper. There is no registration deadline, but the earlier the better for T-shirt and cap size availability. (There is also a sibling discount for multiple campers from the same family, and a discount for campers?who display the Bova Camp sign in front of their house.) Cost includes instruction and lunch for all?five days, shirt, hat, camp photo and evaluation. What to bring:?glove; baseball shoes or tennis shoes; water bottle; bat; practice pants; personal attire (socks, supporters, etc.). Please label all of your equpment.

For the 2012 camp we will be using the great facilities at the Westlake Recreation Center. We will be meeting the first day of camp at the baseball diamonds for signin. Address: Westlake Recreation Center, 28955 Hilliard Blvd., Westlake, OH 44145.

Feel free to contact?the following?with any questions or concerns: Phil Bova Baseball Camp,
25709 Briarwood Court, Westlake, OH 44145 ? or go to www.bovacamps.com, call 440-779-1390 or e-mail dbova@wideopenwest.com.

The Lake Erie Crushers are excited to announce their 3rd Annual Youth Baseball Camps, instructed by Crushers players.

The Crushers will host four two-day camps this summer.? The dates for the 2012 camps are:

????????? Camp 1: Tuesday, June 12, and Wednesday, June 13

????????? Camp 2: Monday, June 18, and Tuesday, June 19

????????? Camp 3: Wednesday, June 27, and Thursday, June 28

????????? Camp 4: Monday, July 30, and Tuesday, July 31

Each camp will run from 9:30a.m. to 12:30p.m.

For $75 per camp, campers will receive a 2012 Baseball Camp T-shirt, a Crushers braided athletic necklace and one general admission ticket voucher for a 2012 home game.

For more information and to print off a registration form, visit www.lakeeriecrushers.com or contact the Lake Erie Crushers at 440-934-3636.

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Google, Samsung unveil new version of Chromebook

(AP) ? Google will try to win more converts to a computer operating system revolving around its popular Chrome Web browser with a new wave of lightweight laptops built by Samsung Electronics.

Tuesday's release of the next-generation Chromebooks will give Google and Samsung another opportunity to persuade consumers and businesses to buy an unconventional computer instead of machines running on familiar software by industry pioneers Microsoft Corp. and Apple Inc.

Unlike most computers, Google's Chromebooks don't have a hard drive. They function like terminals dependent on an Internet connection. The laptops come with 16 gigabytes of flash memory ? the kind found in smartphones, tablet computers and some iPods. Two USB ports allow external hard drives and other devices to be plugged into the machines.

Chromebooks haven't made much of a dent in the market since their debut a year ago. In that time, more people have been embracing Apple's iPad and other tablet computers ? a factor that has contributed to a slowdown in sales of personal computers.

The cool reception to Chromebooks has raised questions about whether Google misjudged the demand for computers designed to quickly connect to its dominant Internet search engine and ever-expanding stable of other online services, ranging from email to a recently introduced file-storage system called Drive.

"The Chromebooks have had less to offer than tablets, so they haven't been that interesting to consumers," said Gartner analyst Mika Kitagawa.

Google says it always intended to take things slowly with the Chromebooks to give its engineers time to understand the shortcomings of the machines and make the necessary improvements.

"This release is a big step in the journey to bringing (Chromebooks) to the mainstream," said Sundar Pichai, Google's senior vice president of Chrome and apps.

The upgraded laptop, called "Series 5 550," is supposed to run two-and-half times faster than the original machines, and boasts higher-definition video. Google also added features that will enable users to edit documents offline, read more content created in widely used Microsoft applications such as Word and Excel, and retrieve material from another computer at home or an office. More emphasis is being placed on Chrome's Web store, which features more than 50,000 applications.

The price: $449 for models that only connect to the Internet through Wi-Fi and $549 for a machine that connects on a 3G network. Samsung's original Chromebooks started out with prices ranging from $429 to $499. Like the original Chromebooks, the next-generation machines feature a 12.1-inch screen display and run on an Intel processor.

Google Inc. and Samsung also are introducing a "Chromebox" that can be plugged into a display monitor to create the equivalent of desktop computer. The box will sell for $329.

The latest Chromebook and new Chromebox will be available online only, beginning in the U.S. on Tuesday, followed by a Wednesday release in the United Kingdom. The products will go on sale in brick-and-mortar stores for the first time in still-to-be-determined Best Buy locations next month.

The expansion beyond Internet-only sales signals Google's determination to attract a mass audience to its Chromebooks, just as it's done with smartphones running on its Android software. More than 300 million mobile devices have been activated on Android since the software's 2008 release.

Without providing specifics, Pichai said several other computer manufacturers will release Chromebooks later this year. Google plans to back the expanded line of Chromebooks with a marketing blitz during the holiday shopping season in November and December.

One reason Google is confident Chromebooks will eventually catch on is because the Chrome Web browser has attracted so many fans in less than four years on the market. The company says more than 200 million people worldwide currently are using the Chrome browser.

Like other laptop and desktop computers, the Chromebooks will have to contend with the accelerating shift to the iPad and other tablets. The iPad 2, an older version of Apple's tablet line, sells for as little as $399, undercutting the new Chromebook. Other low-cost tablets are expected to hit the market later this year. One of them might even be made by Motorola Mobility, a device maker that Google bought for $12.5 billion earlier this month. Google so far hasn't commented on Motorola's future plans for the tablet market.

The new Chromebooks also are hitting the market at a time when some prospective computer buyers may be delaying purchases until they can check out machines running on Windows 8, a makeover of Microsoft's operating system that is expected to be released in September or October. Microsoft designed Windows 8 so it can be controlled through touch as well as keyboards. That versatility is expected to inspire the creation of hybrid machines that are part laptop, part tablet.

Google shares added $2.81 Tuesday to close at $594.34.

Associated Press

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University holiday for Vanderbilt employees - Memorial Day

Vanderbilt will observe Memorial Day on Monday, May 28, 2012. See the Human Resources website (http://hr.vanderbilt.edu/toolbox/holidaycalendar.php) for a complete listing of 2012 holidays.


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Tuesday, May 29, 2012

Liverpool target Roberto Martnez to announce future on Tuesday | Football | gua

Roberto Martinez

Roberto Mart?nez is not believed to have made up his mind about whether to take on the role of Liverpool manager. Photograph: Richard Heathcote/Getty Images

Liverpool's hunt for a new manager could be over after it emerged that Roberto Mart?nez was set to announce his future plans on Tuesday.

Wigan will hold a press conference this week in which Mart?nez is expected to announce whether or not he will stay at the club.

The 38-year-old met Liverpool's owners in Miami on Thursday to discuss the managerial vacancy and was not put off by the huge challenge that would face any new manager.

However, it is understood Mart?nez has not made up his mind completely whether to accept that challenge and has given himself until Tuesday to do so.

The Wigan Athletic chairman Dave Whelan claimed on Friday the Spaniard had received an offer from Liverpool's principal owner John Henry after their meeting in Miami on Thursday.

Doubts emerged over Whelan's interpretation of the situation, with Liverpool refusing to comment amid the general belief no formal offer had been made.

Mart?nez's appointment would doubtless divide opinion among Liverpool supporters, some of whom may have been expecting a bigger name to be recruited to replace the sacked Kenny Dalglish.

But the captain Steven Gerrard, on England duty, has already pledged his full support to Mart?nez should he get the job.

"We'll have to wait and see," said the midfielder. "I'm aware Roberto Mart?nez has been talking to the club but all I've heard about him is positive. If he is going to be the manager, he's got my full support."

Throughout the process, Whelan has insisted it was not a foregone conclusion he would lose his manager to the club's north west rivals, claiming there were still some issues ? mainly surrounding working under a technical director ? to be overcome before Mart?nez would even be in a position to accept.

"He went to Miami and had a very constructive meeting with the owner of Liverpool," the Wigan chairman told Sky Sports News.

"They're going to talk again on Tuesday. They've made Roberto an offer and he has agreed to consider it.

"He's said, 'What are my responsibilities?' These are American owners and the rules and regulations are a bit different from what we English set down.

"Roberto is a seven-days-a-week, 12-hours-a-day worker and I don't know whether they realise how hard he works.

"He has rules and regulations to be fully in charge of football and I know he won't move anywhere unless he is fully in charge of the football.

"I think he'll give it fair consideration. Hopefully, he stays with us but, wherever he goes, he's 100% dedicated to that football club."

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Reception Problems: Postwar Television and the Amateur ...

Casey McCormick asked me to post this so that she could use it in a class. Thanks for motivating me to share, Casey!

Reception Problems: Postwar Television and the Amateur Experimenter

The figure of the amateur experimenter performs a well-defined historiographic function within revisionist histories of twentieth century media technologies. Consider the teenage wireless operator, the short wave ham, the hi-fi audiophile, and the computer hacker: historians have highlighted the activities of these and other amateurs to complicate and contest the distinctions that top-down, single-ledger histories often draw between the so-called producers and consumers of media technologies. What of television?s amateur experimenters? A handful of scholars have discussed hobbyists? dalliances with mechanical television in the 1920s and 1930s (Sewell, 2012; Boddy, 2004), but few have traced these activities beyond the medium?s post-World War II relaunch. Exceptions exist: for instance, Lisa Parks (2000) has traced the circulation of technical knowledge about television amongst consumers and professional repairmen during the 1940s and 50s.?But for the most part historians have relegated the amateur experimenter to the television?s pre-war ?pre-history,? overlooking the various forms of experimentation that viewers and would-be viewers engaged in the decades following the medium?s commercialization. These experiments are the subject of this paper. In what follows I offer a perspective on 1950s television that stresses the mutability of its technologies and the resourcefulness of its viewers, and that furthermore is sensitive to the hyper-local variations that characterized the medium?s early reception practices.

Allow me to begin with an anecdote. In August 1952 the Chicago Daily Tribune reported on the story of Bobby Ray Lee, an 11-year old boy who had run away from his hometown of Dawson Springs, Kentucky with hopes of finding better television reception. According to the Tribune?s report, Bobby Ray had caught the television bug shortly after television?s arrival in Western Kentucky, but had quickly grown frustrated with the poor reception available in his hometown. The boy hitchhiked 450 miles north to Chicago, where he spent much of the following week parked in front a relative?s set until a local judge ruled that he be shipped back to his mother in Kentucky. But by then, Bobby Ray had already become somewhat of a local celebrity, and had received invitations to watch television in the homes of a number of prominent Chicago families, including that of a prosecutor assigned to his case (Moss, 1952).

I offer this anecdote as a reminder both of the reception problems that plagued television in the 1950s, and of the lengths to which some viewers went in search of better television pictures. For a considerable portion of the American population the fanfare surrounding television?s relaunch rather quickly gave way to a mounting dissatisfaction with television?s quality. To clarify, by ?quality? I do not refer to the aesthetic value of television?s programming, but instead to the resolution and fidelity of the images and sounds that the medium delivered into its audiences? homes. Bobby Ray?s adventure occurred just months after the Federal Communications Commission (FCC) ended a four-year moratorium on issuing new television station licenses, at a time when only 109 stations were on the air in sixty-five American cities. The television licensing freeze had left many communities, ranging from small towns such as Dawson Springs to major cities such as Portland, OR, without television stations of their own. With a tall antenna and the cooperation of mother nature some of Bobby Lee?s neighbors might have managed to periodically pull down snowy television pictures from stations in Nashville or Louisville. That said, for many of Dawson Springs? residents, and for many millions more around the country, tuning in to television remained a difficult task that demanded skill, patience, and a willingness to tinker with unfamiliar technologies, and that often produced unsatisfactory results.

Whereas Bobby Lee?s response to television?s postwar reception problems was to thumb his way to Chicago, a city serviced by four local stations, others channeled their frustrations into a search for technological solutions. During the early 1950s, as policymakers and industry representatives deliberated over how to expand television coverage nationwide and combat the scourge of interference, impatient viewers explored a variety of low- and high-tech methods for improving domestic reception, or for achieving it where it was thought to be impossible. Their experiments ranged from such modest activities as fashioning makeshift aerials out of readily available household items to ambitious projects that pooled the resources and know-how of entire neighborhoods. Take, for instance, the story of another young television enthusiast, this one a resident of Ithaca, NY. Robert Cooper was only a year older than Bobby Lee Ray when his father brought home their family?s first television set in 1950. The father and son team spent much of the following year experimenting with different receiver and antenna combinations in an attempt to tune in Ithaca?s nearest station, which was then located approximately 100 miles away in Rochester, NY. Helping the Coopers were their neighbors, who lent advice and technical know-how, as well as the owners of some of Ithaca?s local electronics retailers, who allowed them to borrow some of the newest, most sensitive receivers in their showrooms. The Coopers? major breakthrough came when Robert discovered a classified advertisement in Hugo Gernsback?s Radio Electronics that had been placed by an amateur experimenter in rural Minnesota. After sending $5 to the address in the ad, the Coopers received schematics for a special long-distance ?rhombic? antenna. Weeks of tuning and tweaking followed, and when the antenna had been properly calibrated the Coopers successfully tuned in clear signals from stations located up to 150 miles from their home (Cooper, 2006).?(Note: this story, and many other fascinating tales about television experimentation, are recounted in Bob Cooper?s memoir Television?s Pirates: Hiding behind your picture tube, which I strongly recommend to all television historians and enthusiasts.)

Similar experiments took place throughout the 1950s in many of the cities and towns that had been left without television stations of their own by the FCC?s misguided postwar spectrum allocation scheme and the subsequent licensing freeze. In Waukon, Iowa, the local veterans club raised $700 toward the construction of an eighty foot tall antenna mast that members used to tune in stations from as far as east as New York and as far west as Utah.?A hobbyist in Millersburg, PA, assembled a long-distance television setup consisting of a 30-tube receiver, two boosters, and three different antennas mounted on a seventy-five foot mast which he used to tune in ten different stations, including five located more than 1,000 miles away.?In Denver, the largest American city that was left without a local station by the freeze, hams used their knowledge of the propagation of radio waves to tune in signals from as far away as both coasts on customized high-performance rigs.?Hobby magazines closely followed these long-distance television experiments, and encouraged amateurs to write in with technical tips and news of their latest accomplishments.?Meanwhile, enterprising companies began marketing products aimed specifically at this sub-segment of the television audience, including special long-distance antennas, signal boosters, wave traps, power line filters, remote-control rotating rooftop antenna mounts (Parks, 2007).

The long-distance television experiments of the 1950s contributed a great deal to broadcast engineers? understandings of television?s VHF spectrum, and ultimately paved the way for the advent of commercial community antennas services, which were themselves the forerunners of cable TV. More immediately, they fostered the formation of local technical cultures: formal or informal groups made up of individuals who concurrently (and in some instances collaboratively) pursued technical solutions to reception problems that were endemic to their own communities or regions. In addition to working on and with television?s technologies, the members of these technical cultures also worked through coalescing conceptions of the new medium?s identity. As defined by Kristen Haring (2006), ?technical culture? refers to the ?framework that defines the accepted meanings, uses, and values for technologies.? ?Technical culture,? she writes, ?establishes a technology?s identity ? the perception of what a technology is and how it should be used? (7). The long-distance experimenters who spent the 1950s studying meteorological reports and wiring diagrams as opposed to program listings interacted with television in ways that challenged dominant conceptions of the new medium?s identity. This is not to say that these individuals necessarily rejected or even disagreed with broadcasters?, consumer electronics manufacturers?, and regulators? ?official? definitions of television ? definitions that increasingly portrayed television more as a piece of furniture than as a mutable technology. Rather, the contexts in which these and many other Americans first encountered television made it difficult, if not impossible, for them to observe these definitions in their everyday lives.?In places such as Ithaca, Millersburg, Waukon, and Denver, viewers and would-be viewers developed an understanding of television as a modular, open, imperfect, and incomplete technology, and a way of engaging with the new medium in which the act of watching television programming often took a back seat to changing tubes, rotating antennas, and tweaking gain amplifiers.

Applied to the activities of television?s amateur experimenters, Haring?s concept of ?technical culture? suggests a different way of imagining television?s postwar publics. That is, in addition to conceptualizing of these publics as audiences, or groups linked by their members? simultaneous reception of national or local broadcast content, we might also think about those publics whose members were linked by their experiences of television?s reception problems. The existence of these local technical cultures complicates one of the dominant tropes of historical scholarship on U.S. television in the 1950s. To summarize: in the six year span between television?s postwar relaunch and the end of the freeze, powerful business interests worked closely with regulators to lock in technical standards and regulatory frameworks that protected and expanded the hegemony of broadcasting?s established stakeholders. Concurrent campaigns of consumer pedagogy carried out via advertisements, press releases, public exhibitions, and sales materials presented television to the public as a technologies that had ??already reached a degree of perfection? at which consumers need no longer worry themselves with the intricacies of its inner mechanisms or with the policy debates surrounding its standards (Boddy 2008, p. 49). Instead, emphasis shifted to a different set of questions pertaining to television?s place within the home, such as where to situate the receiver or who would decide which programs the family would watch.?Product designs reinforced this definition of television as a stable and settled technology, concealing receivers? functional mechanisms within cabinetry designed to at once complement domestic d?cor schemes and discourage DIY tinkering. Following decades of speculation and experimentation during which television stood, in William Uricchio?s (2008, p. 221) estimation, as ?one of the more extreme examples of the instability endemic to media forms,? the medium emerged from the freeze enclosed within literal and metaphorical ?black boxes? that placed its technologies beyond the reach, concerns, and understanding of all but the most curious and courageous of consumers.

The black box trope underscores the influence that institutional and political factors exerted upon television?s developing technologies during the postwar era, making it a valuable corrective to the technological determinism of many received histories of the medium?s commercialization. That said, it has a difficult time accounting for the local contingencies that accompanied and impeded the inauguration of a ?nationwide? television service in the postwar period, placing disproportionate emphasis on the experiences of the residents of the nation?s major metropolitan areas and their surrounding suburbs. As Victoria Johnson (2008) has noted, much of what passes as American postwar television history actually pertains mainly ? or exclusively ? to television as it was experienced during this time by New Yorkers, Philadelphians, Chicagoans, and Los Angelinos.?Viewers who lived in these cities and their suburbs could chose to experience television as a fully black-boxed technology if they so desired. For the vast majority of the nation?s population, however, observing the boundaries of television?s black box simply was not an option. Despite manufacturers? and retailers? insistent claims regarding television?s perfection and readiness for commercial exploitation, reception problems left many Americans with little choice but to pry open television?s black box if they were to have any hope of tuning in decent pictures, or any pictures at all, for that matter.

The long-distance reception hobby lost steam as the 1950s progressed and more stations went on the air in the VHF and UHF bands. Still, amateurs continued to experiment with television long after the reception problems that had originally motivated them had been ?solved.? Robert Cooper, for example, turned his attention to satellite television, and went on to author scores of articles, newsletters, and self-published books for hobbyists on how to intercept and decode the television, telephone, teletype, and radio signals transmitted by communications satellites. Others experimented with cable television boxes, video recorders, video game systems, television typewriters, and personal computers. (No word on what became of Bobby Ray Lee.) While these forms of tinkering were never mainstream, there existence and persistence demands that we acknowledge that television?s period of material and interpretive flexibility did not conclude with its commercialization. This insight can be particularly powerful today, as we confront ubiquitous ahistorical claims about the unprecedented mutability of digital television technologies.


References

Boddy, W. (2004). New Media and Popular Imagination: Launching Radio, Television, and Digital Media in the United States.?New York: Oxford University Press.

Cooper, B. (2006).?Television?s Pirates: Hiding Behind Your Picture Tube.?Mangonui, New Zealand:?Far North Cablevision, Ltd.

Haring, K. (2006). Ham Radio?s Technical Culture. Cambridge, MA: MIT University Press.

Johnson, V. (2008). Heartland TV: Prime-time Television and the Struggle for National Identity, New York City: NYU Press, 7.

Moss, R. (1952). ?Law Channels a TV Fan Back to Fringe Area.? Chicago Daily Tribune (20 August), A7.

Parks, L. (2000). ?Cracking Open the Set: Television Repair and Tinkering with Gender 1949-1955.? Television & New Media. Vol. 1 No. 3, 257-78.

Parks, L. (2007). ?Where the Cable Ends: Television Beyond Fringe Areas.? In Sarah Banet-Weiser, Cynthia Chris, and Anthony Freitas (eds.),?Cable Visions: Television Beyond Broadcasting.?New York City: NYU Press, 106-7.

Sewell, P. (2012). ?Kludge TV.? (Unpublished conference presentation, delivered at On Television Conference, Yale University)

Uricchio, W. (2008). ?Old Media as New Media: Television.? In Dan Harries (ed.), The New Media Book. London: British Film Institute Press, 219-30.

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Filed under: Uncategorized, SCMS, Presentations, Writing, Research, SCMS, television, new media, TV, TV history, postwar, tv repair

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Monday, May 28, 2012

Football fans banned from sports ground

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Obama trying to defend record on spending and debt

Government spending and debt are emerging as a campaign tug-of-war.

Republican Mitt Romney blames President Barack Obama for a "prairie fire of debt." Obama calls the charge a "cowpie of distortion." Both candidates are reaching for unaligned, independent voters anxious about who's going to get stuck with the bill.

Spending and debt now rank as high on the worry scale as lack of jobs. And it has direct appeal to independents who could decide the election in about a half-dozen states being heavily contested by both campaigns.

Obama has taken a populist tone on reforming Wall Street and taxing corporations and the wealthy. But his defensive crouch on debt and spending reflect a hard reality: Polls consistently show voters, including independents, placing more trust in Romney to handle the debt.

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Sunday, May 27, 2012

Seas0nPass iOS 5.0.1 [5.1.1] untethered Jailbreak f?r Apple TV 2G ver?ffentlicht

Seas0nPass iOS 5.0.1 [5.1.1] untethered Jailbreak f?r Apple TV 2G

Nach dem Release des iOS 5.1.1 untethered Jailbreak heute Nachmittag, erschien auch eine neue Version des popul?ren Jailbreak-Tools f?r das Apple TV 2G.

Beim Apple TV 2G unterst?tzt Seas0nPass nun, analog zu Absinthe 2.0.1, den untethered Jailbreak bei der Firmware 5.0.1 [iOS 5.1.1].

Leider bringt die neueste Seas0nPass-Version auch keine Unterst?tzung f?r das Apple TV 3G. Die Hacker arbeiten jedoch hart daran, auch Apples aktuellste schwarze Box zu jailbreaken.

Eine Anleitung zum untethered Jailbreak des Apple TV 2G findet ihr hier.

Unterst?tzte Plugins in iOS 5.0.1 [5.1.1]

  • Couch Surfer?(funktioniert)
  • Last.fm?(funktioniert)
  • Maintenance?(funktioniert)
  • Media Player?(funktioniert)
  • NitoTV?(funktioniert)
  • Plex?(funktioniert)
  • RSS Feeds?(funktioniert)
  • Rowmote?(funktioniert)
  • Weather?(funktioniert)
  • XBMC?(funktioniert)
  • Overflow?(funktioniert nicht)
  • Remote HD?(funktioniert nicht)

Downloads:


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Sports Articles, Sports Reviews from Batchmates Times

Give India a chance to celebrate, and you can see the magic. Did you get my point? World Cup is back people! Just have a look at your surroundings or try to eavesdrop, I am sure the predominant topic these days would that be regarding World Cup. And why not? We get to experience this feeling only once in four years.

The tenth ICC World Cup is more special for obvious reasons. The Indian Subcontinent is in the limelight again. So we Indians, who have yearned to see the World Cup right in front of our eyes, have finally got the opportunity to see the biggest battle of cricket. Fourteen teams will compete for this biggest title of cricket. Group A consists of Australia, Pakistan, New Zealand, Sri Lanka, Zimbabwe, Canada and Kenya. Group B on the other hand consists of India, South Africa, England, West Indies, Bangladesh, Ireland and Netherlands.

The opening ceremony was held in Bangabandhu National Stadium in Dhaka, Bangladesh on 17th February 2011. The fight has already begun on 19th February 2011, where India displayed a brilliant game of cricket against Bangladesh.

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"Chernobyl Diarie": creepy, spooky and altogether nuke-y

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Saturday, May 26, 2012

Everest climber skips summit, rescues friend

(AP) ? An Israeli who rescued a distressed climber on Mount Everest instead of pushing onward to the summit said Friday that the man he helped, an American of Turkish origin, is like a brother to him.

Nadav Ben-Yehuda, who was climbing with a Sherpa guide, came across Aydin Irmak near the summit last weekend. In that chaotic period, four climbers died on their way down from the summit amid a traffic jam of more than 200 people who were rushing to reach the world's highest peak as the weather deteriorated.

In a telephone interview with The Associated Press, Ben-Yehuda, 24, appeared proud that Irmak, 46, had made it to the summit, noting that he is one of a small number of "Turkish" climbers to reach the top. Irmak left Turkey for New York more than two decades ago, but remains proud of his Turkish heritage. The friendship stands in contrast to the political tension between Turkey and Israel, which were once firm allies.

"Aydin, wake up! Wake up!" Ben-Yehuda recalled saying when he found his friend in the darkness. The American, he said, had been returning from the summit but collapsed in the extreme conditions, without an oxygen supply, a flashlight and a rucksack. Ben-Yehuda, who developed a friendship with Irmak before the climb, had delayed his own ascent by a day in hopes of avoiding the bottleneck of climbers heading for the top.

There have been periodic tales of people bypassing stricken climbers as they seek to fulfill a lifelong dream and reach the summit of Everest, but Ben-Yehuda said his decision to abandon his goal of reaching the top and help Irmak was "automatic," even though it took him several minutes to recognize his pale, gaunt friend.

"I just told myself, 'This is crazy.' It just blew my mind," Ben-Yehuda said. "I didn't realize he was up there the whole time. Everybody thought he had already descended."

The Israeli carried Irmak for hours to a camp at lower elevation. Both suffered frostbite and some of their fingers were at risk of amputation. Ben-Yehuda lost 20 kilograms (44 pounds) in his time on the mountain, and Irmak lost 12 kilograms (26 pounds), said Hanan Goder, Israel's ambassador in Nepal. Goder had dinner with the pair after their ordeal.

"They really have to recover mentally and physically," Goder said. "They call each other, 'my brother.' After the event that they had together, their souls are really linked together now."

The ambassador said the rescue was a "humanitarian" tale that highlighted the friendship between Israelis and Turks at a personal level, despite the deteriorating relationship between their governments. One of the key events in that downward, diplomatic spiral was an Israeli raid in 2010 on a Turkish aid ship that was trying to break the Israeli blockade on Gaza, which resulted in the deaths of eight Turkish activists and a Turkish-American.

The Jerusalem Post, which reported that Ben-Yehuda would have been the youngest Israeli to reach Everest's summit, spoke to Irmak by telephone during the dinner that Goder hosted.

"I don't know what the hell is going on between the two countries," the newspaper quoted Irmak as saying. "I don't care about that. I talked to his (Ben-Yehuda's) family today and I told them you have another family in Turkey and America."

Ben-Yehuda, who spoke to the AP just before leaving Nepal for urgent medical treatment in Israel, said he could not say with certainty how he would have reacted if he had come across a stricken climber he did not know. Oxygen is in such short supply and the conditions are so harsh, he said, that people on the mountain develop a kind of tunnel vision.

"You just think about breathing, about walking, about climbing," he said. According to Ben-Yehuda, the fundamental questions going through the mind of a climber heading for the peak are: "Are you going to make it?" and "When is the right time to turn back?"

And once a climber begins the descent, the all-embracing question becomes: "How fast can I go down?"

Ben-Yehuda said his military training in Israel helped shape his reflexive decision to rescue Irmak. "You never leave a friend in the field," he said.

.

Associated Press

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Butterflies spread in hot summers

Once rare UK butterflies have been moving further north due to a pattern of hot summers, say researchers.

The brown argus, one of Britain's smallest butterflies, was limited to sun-loving shrubs on chalk grassland.

But since the 1990s the species has been expanding its range, using different plants to host their eggs.

Scientists from the University of York attribute this to rising summer temperatures.

Continue reading the main story

?Start Quote

Warm summers have benefited the brown argus butterfly by allowing it to become less picky?

End Quote Rachel Pateman University of York

Analysing records made by volunteers with the charity Butterfly Conservation, Rachel Pateman and colleagues at the University of York identified that populations of the butterfly have spread 79km (49 miles) further north in 20 years.

"The butterfly is now present throughout much of the south and east of England as far north as South and East Yorkshire," explained Ms Pateman whose study was published in the journal Science.

"This is unusual for species which are considered fairly scarce and specialised and so we were interested to discover what might have caused this rapid range expansion."

The amateur records held another clue for researchers as the butterflies seemed to have broadened their taste in host plants. In the past the insects only fed upon rockrose, now their tastes include Geraniums such as dove's-foot cranesbill.

"Warm summers have benefited the brown argus butterfly by allowing it to become less picky," Ms Pateman told BBC Nature.

"The Geranium species used are very widespread in the landscape and so this has enabled the rapid expansion of the butterfly."

Continue reading the main story

Butterfly facts

  • The brown argus butterfly sports a row of orange spots along the edge of its wings and can appear silvery as it flies low to the ground
  • They are most commonly found living on chalk grassland
  • Britain has 56 species of butterfly from the common cabbage white to the spectacular swallowtail

According to the scientists, rising summer temperatures are responsible for the warmth-loving butterflies' success.

Their investigation of climate data for the UK identified the link: summer temperatures from 1990 to 2009 were on average 0.78% warmer than previous summers, dating back to 1800.

"We think the brown argus was previously restricted to using rockrose because it grows in places with particularly warm microclimates and therefore was suitable when conditions were particularly cool," Ms Pateman said, explaining that the yellow-flowered shrub is typically found in "short turf on southerly-facing slopes."

"Geranium species, however, tend to grow in cooler places and so were unsuitable for brown argus when the climate was cooler," she said.

"As temperatures have increased we think the locations where Geranium species grow have now become warm enough for the brown argus."

Researchers focussed on the counties of Suffolk and Bedfordshire in their study, where recording the orange spotted wings of the brown butterflies is particularly popular.

"There has been an increase in recording over the years. However, when methods have been used to control for this, an increase in the distribution of brown argus is still found," said Ms Pateman.

"The records submitted by volunteers are an extremely valuable resource, without which the detection of long-term patterns like this would not be possible."

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